SETLBOX

Terms of Service

Last updated: 2026-08-20

These Terms of Service (“Terms”) govern your use of the SetlBox website and reusable moving tote rental services. By booking with SetlBox, you agree to these Terms and to the rental agreement presented at checkout.

1. Our service

SetlBox delivers empty, reusable plastic totes to your address on the scheduled delivery date and collects them on the scheduled pickup date. We do not pack, move, or transport your belongings.

2. Booking and confirmation

  • A booking is confirmed only after payment is received or a valid payment authorization is captured.
  • Bookings may start as a request while we confirm tote availability; we will notify you by the next business day if we cannot fulfill the request.
  • You must provide accurate contact, delivery, and pickup information.

3. Payments

  • We accept card payments via Stripe, Interac e-Transfer, and cash.
  • All prices are in Canadian dollars and include GST where applicable.
  • A refundable damage deposit is collected with each booking and returned after the totes are collected in good condition.

4. Cancellations and refunds

  • Cancellation and refund eligibility depend on when you cancel relative to your delivery date.
  • If we decline your booking request, any authorization hold is released and no charge is made.
  • Refunds are issued to the original payment method and typically appear within 5–10 business days.

5. Damage, waste, and late fees

  • Damage deposit: A hold or charge is placed for the deposit amount and released when totes are returned undamaged.
  • Waste fee: If totes are returned containing items or refuse, a fee of $5.00 per non-empty tote may apply.
  • Late fee: If totes are not returned or extended by the scheduled pickup date, a fee of $15.00 per day may apply until collection.

6. Your responsibilities

  • Use the totes only for moving or storage during the rental period.
  • Keep totes clean and free of hazardous, flammable, or illegal materials.
  • Have the totes empty, stacked, and accessible at the scheduled pickup time.
  • Report lost or damaged totes promptly.

7. Liability

SetlBox is not liable for damage to your belongings, injuries, or moving-related losses. Our maximum liability for any failure of service is limited to the amount paid for the affected booking.

8. Changes to these terms

We may update these Terms from time to time. Material changes will be posted on this page. The rental agreement in effect when you complete a booking governs that specific rental.

9. Contact us

For questions about these Terms, email hello@setlbox.com or write to SetlBox, Calgary, AB.